One of the most common forms of consultation is to ask people to
comment on a document, whether a public policy
document or an internal strategy paper. The process works
well - but it is difficult to make the results truly transparent,
and therefore harder still to involve participants in the
evolution of a document through successive drafts.
Dialogue by Design’s Document Review process solves both these
Working with the sponsors of the process, we divide documents
into short sections and invite participants to answer
general or specific questions about each section.
analysis tool then enables us to collate and cross-reference
the results, which in turn helps the document's editor or
a project manager to track common themes and issues, and
then re-draft the document.
participants' comments and the new draft are then displayed
on the website. Participants can easily
see not only how their comments have been used, but how their
views compare with those of others. They can then make further
comments on the document taking others' opinions into account.
We have recently used the document review tool for
The Royal Borough of Kensington and Chelsea, London Waste Action and Smiths Group
a flash demonstration of a document review process