Some of the comments from participants in Dialogue by Design consultation
"Excellent way of
doing consultation. Not too time consuming and easy to follow! "
"Found this exercise interesting and found the items that
were of great importance others thought in a similar way."
"I think this is a brilliant means of consultation, though
there will always those who have no access to the internet
and are therefore unable to contribute. The response to our
contributions has been collated
very quickly, and it all seems to be very efficient. I hope
you are able to manage a similar type of consultation next
"The facility for participants to “save” responses and
go back to complete/modify them was a concept I’ve not seen before.
It was invaluable. Thank you."
"3 cheers for the helpful people at Dialogue by Design for
their help in logging in due to a stupid mistake on my part.
Website itself very good and easy to use. Delighted you have
not used any stupid
artistic effects or pictures which always get in the way
and slow responses"
"I believe this to be a useful way to consult, and as the
large majority of people have access to a computer (even
in high poverty areas like Tottenham!!), this is a good way
to reach many people. The
exercises were easy to use and quick.
Nice to have the opportunity to contribute in this way. "
"Very thought-provoking information that I shall find very
useful in my work as Cabinet member for Community Safety
This has to be the best method of communication yet for an
exercise of this sort. I hope this kind of information gathering
will continue so that the channels are kept open between
the Police and the
"I found it very interesting to read other people's comments
and it helped me think through my responses. Having the 3
sessions and the feedback on initial sessions really helped
- made it feel responsive
I enjoyed using the site, clear guides to how to use the
site enabled me to move around easily, even for someone new
to the internet it would have been easy to use."
"I rang DbyD wishing to discuss some reservations I had about
the voting methodology. I was most impressed by the professional,
friendly, positive-minded attitude of those with whom I talked"
"I was very impressed by the consultation, which was, in my
view, one of the best I’ve ever been involved with."
"The structure of the consultation was impressive."
of opinions as a starting point was a brave and (as a web
exercise) innovative approach which produced a remarkably
inclusive range of topics."
of these opinions and the subsequent formulation of themes
was also impressive. I felt that the themes accurately represented
the opinions that had been
put forward. Too often, in consultations, one feels that
there are views that are missing and that there is no way
to have them included. Your
high quality procedures ensured that this short-coming was
avoided. This is important to those of us who take consultation
seriously and know - sadly - that
many can be little more than palliative PR exercises. Thank
you for taking our views seriously."
"It is the first time I have been involved in an
electronic consultation of this nature and I found it to
be an appropriate format and tool for communicating views."
"The best survey I have completed, either on web or paper,
Excellent and others should copy. I would guess your response
rate has been very good"
"This consultation was pleasing to take part in as being electronic,
it was paperless, tidy and easy to complete and return.
Although not being a computer whiz the instructions were
straightforward and easy to follow."
"This is a method that should be more widely used in the future.
Can you calculate the total energy savings etc through cutting
out paper & postage?
A really good way of demonstrating sustainability in action."
"The manner in which results were collated and presented was
very good given the wide range of views you were dealing
with. Highlighting comments for each section also proved
very useful in clarifying the numbers
and was worth the extra reading. "
"Feedback was good. You made it clear that numeric interpretation
should be read with caution which was important in the
collation of qualitative results. The interpretation
overall was interesting"