Designing engagement processes

Dialogue design consultancy

Process design is the single most important - and often most neglected - aspect of public engagement and consultation. Early investment in process design reduces risks and saves time and money.

Dialogue by Design's founders are among the most experienced process designers and facilitators in the country. We have designed everything from formal consultation processes around government White Papers, through one-off public meetings in situations of high conflict, to web-based global consultation processes for international agencies.

Dialogue Designer

Dialogue Designer is a free online process design tool that we have developed to help you choose the right method in the right situation. To date over 1250 individuals from 36 different countries have subscribed to our tool.

The tool asks you a series of straightforward questions about why you want to engage with people, who those people are, how much time you have, and the nature of what you wish to consult on. It then suggests the methods that you should consider using - and those you should definitely avoid.

At each stage Dialogue Designer comments on the implications of your answers, and finally suggests the engagement methods that are most likely to succeed in your specific situation.

Dialogue Designer also contains a wealth of other information: the pros and cons of different techniques, advice on using third parties and handling sensitive issues, and much else. Its user-friendly interface masks a highly sophisticated system running to almost 600 pages of information.

"This is great, I'll be directing people to it a lot I should think. I love the manual too, very user friendly."

Alison Crowther, Dialogue Director, Sciencewise

"I have to say I think this site is really good - I am sure I will use it frequently"

Michelle Hocknull, Tenant Participation Co-ordinator, Solihull Community Housing

Further information

We feel so strongly about the importance of design that we are always happy to offer advice - without any further obligation. Contact us to discuss anything from stakeholders to the use of different engagement methods.



Photo: Lucy Farrow Open data, big data, rich data?
By Lucy Farrow

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