From clients

"I have been dealing with Dialogue by Design for around three years and have always found them - and by "them", I mean all of them and not just the individual who pitched up for the interview - to be professional, helpful and courteous. They have a wide range of stakeholder engagement experience, both geographically and in a number of different industries, which they use to good effect and I personally find their approach to on-line/interactive engagement to be second to none. Throughout the three years, they have been a pleasure to work with and I would not hesitate to use them again should the need arise."

Richard Griffin, Stakeholder Relations Manager, Nuclear Decommissioning Authority

"Since 2003 Dialogue by Design have worked effectively with Surrey County Council to enable extensive engagement on the Surrey Waste and Minerals Plans, through formal public consultation, workshops and meetings. The company has a good understanding of the requirements of the planning process and have provided invaluable advice on how best to communicate and invite views on development proposals that often generate significant interest and concern. The company staff are able to grasp the fundamental and sensitive issues when advising on the most appropriate tools for consultation and engagement; they give meticulous attention to detail to ensure that representations are properly recorded and reported on."

Planning Policy Manager, Surrey County Council

"We were all very impressed and felt in safe hands."

An environmental consultancy

"This exercise enabled a truly deliberative approach to consultation with very large numbers of people. We are extremely pleased with the participation rates and the results generated. Active cooperation between the Administration of the Bundestag and citizens has begun."

Prof. Dr Simone Fuehles-Ubach, University of Applied Sciences, Cologne on behalf of German Bundestag

"The team clearly understood the waste management strategy and its aims and were able to advise us as to how best to tackle the consultation. The team provided excellent project management skills and every stage was delivered on time. The team were flexible throughout, delivered excellent products and gave confidence to the Partnership that the process was robust."

Project Manager, Surrey Waste Partnership

"A belated thank you note to all of you at DbyD who helped support the nanotechnology consultation. You did an outstanding job. We were pleased with the entire process. And, thanks for being patient when we were being a pain in the ass."

Todd Barker, Meridian Institute

From participants

"I was very impressed by the consultation, which was, in my view, one of the best I've ever been involved with."

"The best survey I have completed, either on web or paper. Excellent and others should copy. I would guess your response rate has been very good."

"I rang DbyD wishing to discuss some reservations I had about the voting methodology. I was most impressed by the professional, friendly, positive-minded attitude of those with whom I talked."

"Very thought-provoking information that I shall find very useful in my work as Cabinet member for Community Safety."

"3 cheers for the helpful people at Dialogue by Design for their help in logging in due to a stupid mistake on my part. Website itself very good and easy to use. Delighted you have not used any stupid artistic effects or pictures which always get in the way and slow responses."

"The manner in which results were collated and presented was very good given the wide range of views you were dealing with. Highlighting comments for each section also proved very useful in clarifying the numbers and was worth the extra reading."

"Feedback was good. You made it clear that numeric interpretation should be read with caution which was important in the collation of qualitative results. The interpretation overall was interesting."

"Excellent way of doing consultation. Not too time consuming and easy to follow!"

"Nice to have the opportunity to contribute in this way."

"I enjoyed using the site, clear guides to how to use the site enabled me to move around easily, even for someone new to the internet it would have been easy to use."

"This is a method that should be more widely used in the future. Can you calculate the total energy savings etc through cutting out paper & postage? A really good way of demonstrating sustainability in action."

"This has to be the best method of communication yet for an exercise of this sort. I hope this kind of information gathering will continue so that the channels are kept open between the Police and the Public."



Photo: Lucy Farrow Open data, big data, rich data?
By Lucy Farrow

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