Get in Touch With Us
Need to contact the Slots Not On Gamstop team? This page explains what we can help with, what to include in your message and which questions are better sent elsewhere. We are an independent research and review site about casinos that operate outside GamStop, so some enquiries belong with other organisations.
What you can contact us about
We welcome messages on the following topics:
- Corrections: if a bonus term, payment detail or licence claim on the site looks out of date or wrong, tell us which page and what you found. Where possible, include a source we can check.
- Questions about our reviews: how we assessed a casino, what a term such as wagering requirement or bonus cashout limit means, or why a page says what it says.
- Feedback and topic suggestions: areas you would like explained, such as verification checks, withdrawal limits or currency conversion on GBP accounts.
- Editorial and business enquiries: introduce yourself and explain what you have in mind. Commercial relationships do not decide our rankings, and commission does not buy position.
- Concerns about responsible gambling: if you are worried about your own play or someone else's, say so and we will point you to support services.
What we cannot do
We do not run any casino, hold player accounts or handle money. That means we cannot:
- Access, unlock or close your account at a casino.
- Release a withdrawal, reverse a deposit or change a bonus decision.
- Guarantee the outcome of a complaint against an operator.
- Remove you from GAMSTOP or shorten an exclusion period. Those are handled through GAMSTOP itself.
If you have a dispute with a casino, start with that operator's customer support and its complaints procedure. Keep screenshots, transaction records and copies of the terms that applied when you claimed the offer. Our guide to trusted non GamStop casinos in the UK explains what to look for in licensing, complaint routes and withdrawal rules before you sign up.
How to write a message we can act on
- Give the page address or the name of the casino you are asking about.
- Say what you saw and when, including the date you checked. Bonus terms change often, so dates matter.
- Explain what you think is wrong or unclear, in a sentence or two.
- Add evidence if you have it, such as a link to the casino's own terms or a screenshot.
- Never send passwords, full card numbers or identity documents. We never need them.
What happens next
A member of our editorial team reads each message. We do not promise a fixed reply time, and we may not be able to answer every enquiry individually. Corrections that we can verify against a casino's published terms or an official source are reviewed and, where they hold up, the page is updated. We treat casino advertising, confirmed information and unresolved questions as separate things, so we may ask you for supporting detail before changing a page.
Where to get help with gambling
If gambling is causing you harm, you do not need to wait for us. In Great Britain, the National Gambling Helpline run by GamCare offers free, confidential support, and GAMSTOP lets you self-exclude from online operators licensed by the UK Gambling Commission. Many people also use deposit and loss limits, and gambling blocking software on their devices.
Please note that casinos outside GamStop are generally not part of that scheme, so signing up at one can undermine a self-exclusion you chose for good reasons. If you have self-excluded, consider whether now is the right time to gamble at all. This site is for adults aged 18 and over, and nothing on it is a guarantee of winnings or a way to solve money problems.
A note on the casinos we review
Our pages compare operators such as Betmica, Kikibet and Betninja using publicly available information, including their advertised offers and terms. We have not tested accounts or withdrawals, and advertised details can change without notice. If you spot a difference between what we say and what a casino shows you, please let us know. Some links on the site may earn us a commission, but that never influences how an operator is rated.