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Stakeholder management

Analysis and recruitment

Identifying and then recruiting the right people can be the single most challenging aspect of engagement and consultation.

We use three main methods:
1. Profiling to gather information and build representative lists
2. Networking to link to organisations and individuals with particular interests
3. Outreach to ensure ‘hard-to-reach’ and minority groups are not overlooked.


CitizenBase is a web-accessed system that allows any organisation to build, organise and manage a stakeholder database more effectively. You can link CitizenBase to specific consultations or events and maintain a record of every transaction (such as notification of an event, participation in a consultation process or an information request) involving each stakeholder.

CitizenBase enables you to:

  • collect, store, update and retrieve the names and address details of individuals and organisations securely and systematically
  • create 'areas of interest' which can be used to identify the right target audience for notifications of consultation, event invitations, newsletters or other information
  • create 'categories' to segment stakeholders by type (for example, businesses, members, patients, staff or any other categories according to your requirements)
  • search for stakeholders within parameters such as post codes, names, interests, categories.

CitizenBase is simple and intuitive to use, but in case you have any problems we are always happy to provide support and respond to queries. We can help you to start your CitizenBase by providing a template for you to input the details of all your current contacts, and we can then export this data into your CitizenBase. We can also brand CitizenBase to your own requirements.

Once you have logged into CitizenBase a clearly structured switchboard allows you to access all the functions outlined above.


For further details please contact Pippa Hyam at Dialogue by Design either by email or by calling 020 8683 6602.


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