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Who we are

Our services

Stage 1: Design

Stage 2: Recruitment

Stage 3: Implementation

Stage 4: Analysis

Stage 5: Reporting

Stage 6: Evaluation

Stage 7: Resolution

Methods: Web-based

Methods: Meeting-based

Methods: Paper-based

Methods: Integrated

Supporting services




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Stage1: Design

Designing a good engagement process is crucial to the success of the exercise. More attention to the initial design substantially reduces the risk of problems occurring later and ensures that your goals are met.

Dialogue design consultancy

Dialogue by Design's founders are among the most experienced process designers and facilitators in the country. We have designed everything from formal consultation processes around government White Papers, through one-off public meetings in situations of high conflict to web-based global consultation processes for international agencies.

We are always available by telephone to talk through the needs of a particular project or how a specific dilemma might be resolved. We can also meet you to help scope out and plan anything from a day-long meeting to a year-long engagement process.

Dialogue Designer

We have distilled our knowledge to create Dialogue Designer, an expert system that helps you to plan public and stakeholder engagement and consultation processes.

It asks you a series of straightforward questions about why you want to engage with people, who those people are and how much time you have, and then suggests the methods that you should consider using - and those you should definitely avoid.

So, for example, the first question asks you whether you want just to provide information, solicit opinions, gather reactions to a proposal or build relationships with local people. The next questions are about those people: are you wanting to engage the whole community, or a specific part of it - and does the process have to be representative? The final questions are about how controversial the subject matter is likely to be, and how long you have to complete the exercise.

At each stage Dialogue Designer comments on the implications of your answers, and finally suggests the engagement methods that are most likely to succeed in your specific situation.

Dialogue Designer also contains a wealth of other information: the pros and cons of different techniques, advice on using third parties, on handling sensitive issues, and much else. Its ease of use masks a highly sophisticated system running to almost 600 pages of information.

For more information about how Dialogue Designer can benefit your organisation please contact Pippa Hyam by email or call her on 020 8683 6602.


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